RimanGlow operates this website and provides products and services to you. This Return & Refund Policy explains how returns, refunds, and exchanges are handled when you make a purchase.

Eligibility for Returns

• We offer a 30-day return policy from the date you receive your item.
• Items must be unused, unopened, and in original packaging.
• For hygiene reasons, opened or used beauty products cannot be returned unless faulty.
• Proof of purchase (receipt or order confirmation) is required.

How to Start a Return

1. Email us at edzayashop@gmail.com with your order number and reason.
2. If approved, we’ll send return instructions and (where applicable) a return label.
3. Items sent back without prior approval will not be accepted.
   

Refunds

We’ll notify you once your return is received and inspected. If approved, refunds are issued to your original payment method within 10 business days. Your bank or card provider may require extra time to post the refund. If more than 15 business days have passed since approval, contact us at edzayashop@gmail.com.

Exchanges

If an item is defective or damaged, we can exchange it for the same product. Otherwise, the fastest method is to return the item (once approved) and place a new order.

Exceptions / Non-returnable Items

• Opened or used skincare and beauty products (unless faulty).
• Sale items and gift cards.
• Hazardous or flammable goods.

Damages & Issues

Inspect your order upon delivery and contact us immediately if it is defective, damaged, or incorrect. We will remedy the issue in line with the Australian Consumer Law.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Customers are entitled to a refund, repair, or replacement if goods are faulty, unsafe, or not as described.

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